Delivery & Returns
We understand this is a strange time for everyone in the world. We are always here to help and aim to make the process as easy as it can be, your experience matters to us.
Your orders will be carefully packaged and shipped from Christchurch, New Zealand.
Please allow 24~48 hours for your order to be despatched, excluding public holidays (Canterbury, New Zealand)
We ship worldwide except countries with security risk*. In some remote area delivery may take additional time. Delivery time may vary due to customs or weather.
Custom charges may be required depending on the value of your parcel. Customers are liable for any local sales taxes or import duties on the merchandise. For more information, we recommend you contact your local custom office.
All Currency Displayed in NZD
|DESTINATION||SERVICE||COST||DELIVERY TIME||FREE OVER|
|New Zealand||NZ Courier||$8||1-3 Working Days||$100|
|Australia||DHL Express||$10||1-3 Working Days||$150|
|Canada||DHL Express||$15||2-4 Working Days||$150|
|USA||DHL Express||$15||2-4 Working Days||$150|
|UK||DHL Express||$15||3-5 Working Days||$150|
|Singapore||DHL Express||$15||2-3 Working Days||$150|
|China/HongKong||DHL Express||$15||2-3 Working Days||$150|
|Rest of the World||DHL Express||$20||5-7 Working Days||$150|
GYNETIQUE offers a 30 day returns policy.
We are sorry that you are unsatisfied with your purchase. No worries, here are the steps to make a return
- Click on ‘Return Form’
- Fill in details in required field.
- Print out Return Form and enclose it in your parcel with the items you are returning. (Refund will not be processed without the return form to locate your order)
- Ship the item back to us with return address provided.
GYNETIQUE does not cover the cost of returns currently. It is recommended that you send your parcel with tracking service, we are unable to accept liability for any goods lost in transit to our return centre.
- Full price items can be returned for a full refund.
- Discounted/Sale items are non-returnable and non-exchangeable.
- Returned products must be in their original packaging, unworn condition, with tags and labels attached.
- GYNETIQUE reserve the rights to refuse a return if items do not meet return standard. Items will be sent back to the original order address at the customer’s own expense.
- Please allow up 5 working days for returns to be processed after its arrival.
- We are unable to offer exchange; a store credit will be issued for repurchase.
- Online store credit is valid for 12 months from the issue date.
- Items purchased with credit card and Gift Card, refund will be issued on Gift Card first
- If you’ve return items from an order paid for with Afterpay, your invoice will be adjusted automatically and refund will be processed through Afterpay.
- Black Friday sale items are non-refundable and non-exchangeable.
- Boxing Day sale items are non-refundable and non-exchangeable.
Received Faulty Item
Please email our customer service at email@example.com prior to return with below information. Faulty item returns will not be refunded if no contact was made beforehand.
- Order number
- Photo shows the fault as clear as possible
- Photo of the item in full